We live in a digital world, almost anything and everything can be done online. And with most people having a smartphone / computer, this provides 24 hours a day, 7 days a week worth of earning potential. Just because a business runs from 9-5, doesn’t mean the bookings have to stop overnight. After all, many people have just finished work and may have waited until the end of the day to book their holiday. If your business has closed for the night with no option to book until the morning, the liklihood is your customer will find another business who can cater to their needs instantly. If your business is advertised online, the booking process should be online as well.
YOU’VE GOT A WEBSITE … MAKE IT WORK FOR YOU
Having an up-to-date website and booking system gives you the opportunity to provide important information to your customers upfront, saving you time explaining it to every individual who gets in touch. By anticipating what your customers need to know, you are eliminating uncertainty and hesitance. A well informed customer will feel far more comfortable and enthusiastic about successfully progressing with a booking, especially if they can do it there and then. Confusion leads to cancellations, your customer should be as excited about your business as you are.
CUSTOMERS WANT QUICK CONFIRMATION
Double bookings are a thing of the past! If you have no option for online booking on your website, you may wake up to two queries from two separate customers wanting to see if the same dates are available. You might have to confirm with one customer but let the other one down which can be a time consuming task. Holray’s online booking system allows your customers to see instantly what dates are available via a smart calendar widget. You do not have to do anything, the calendar will automatically update with each booking that’s made. A full calendar is a happy calendar.
COLLECT PAYMENT AT THE EARLIEST OPPORTUNITY
To confirm their online booking, your customer will be directed to pay a deposit. This is a quick and efficient process which saves you considerable time taking payment over the phone or providing other payment instructions to a customer. Your customer will then receive a digital receipt of their payment. As a result, they will feel confident that the smooth-sailing booking process means a smooth-sailing holiday