Occasionally we will release changes and you might not be able to see them. This is usually because your browser is trying to be helpful and is using a locally cached version of the file rather than fetching the shiny new one from our server.
To resolve it you need to clear your browser cache.
For Firefox users, this link should take you to the official Mozilla how to.
This is a browser thing to help users get rid of annoying sites.
Sometimes, on the system, if for example you’re reinstating cancelled bookings the system will prompt you with multiple dialogs and this message will appear. If you say “yes” then you won’t see pop-ups any more for the duration of that session, which isn’t necessarily a good thing!
If you’re not getting alerts any more then the following steps, should re-enable them for you:
Start Firefox, and type about:config in the url bar. Firefox will show the preferences screen. Please take care not to make changes at random.
Right click in the preferences area, and choose New > Integer from the popup menu.
In the dialog box that now appears, enter dom.successive_dialog_time_limit, followed by the value 0 (zero). Press OK.
When you return to the system the above message should no longer appear when opening the same dialog box more than once.
While this depends on the system you’re currently using, for most systems we’ll be able to import your old customer lists and booking history into our database with minimal fuss. We haven’t failed yet! Get in touch with us to discuss your needs.
If you use Hoseasons, you can integrate with their system directly. You will have full access to availability and booking information through their P@artners system which in turn can update your system. Contact us for more information.
It’s impossible to double book. The moment you begin to make a booking, the unit is locked for that period. It will remain locked until you cancel the booking.
Yes. We allow an unlimited number of users for every account, so it’s easy for you to give access to your agents. They can log in directly to set up bookings, but can only see the details of their bookings. Those you take yourself remain private. If you use Waterways Holidays or Holidays in the UK we can automatically update their system to keep you synchronised.
Our system’s easy to use import and export functions makes it straightforward to transfer your pricing from one year to the next. Simply go to Maintain Price Periods on the Pricing menu, select the option to create a new year, then export the prices from a previous year and import it into a new one.
Holray Systems base our charges on the number of units you are operating, not the number of people using the system. You can have as many users as you like using the system from as many locations as you need at no extra charge.